Councils and other service providers tend to make assumptions about how their residents want to engage and how to interpret the feedback or lack of feedback they get from them….
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There is an increasing debate about the various types of behaviour change that one can now use. Should one Nudge, Think or Steer, or look at a wider mix of…
Former New Statesman editor Peter Wilby writing in the Guardian yesterday, produced a critical piece on the use of Nudges in public policy. He described authors Thaler and Sustein’s “libertarian…
In his first speech on Public Health, Health Secretary Andrew Lansley yesterday set out his vision for a new Public Health Service. Some of the key points he announced included:…
“The customer is always right” is often the mantra for low-margin customer focused companies in very competitive environments. But do public sector bodies say the same about voters? Perhaps the…
The “Beyond the Usual Suspects – real Influence matters” conference proved a very successful day. Hosted by London Civic Forum and TCC, it was attended by over 100 people representing…
The Financial Times has just published its latest survey of the latest local government cuts. This follows a similar survey by the BBC. As well as the level of cuts…
Early public expenditure announcements and the Queen’s Speech have confirmed what we all knew already, the public sector faces tough times for the next few years. Reductions in expenditure may…
Now that the elections are over we can look in more detail at one of the most controversial events of the campaign, for the lessons it might teach us about…
The appointment of a new government clearly means a lot of change in the coming months. It is too early to speculate the detail, as discussions of many manifesto commitments…