The provision of high quality Consumer Health Information (CHI) – across the NHS, commercial, voluntary and academic sectors is an area growing importance for the following reasons: The greater proliferation…
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I recently re-read the IPPR’s publication The Relational State: How recognising the importance of human relationships could revolutionise the role of the state, published in November 2012, which argues that…
Today’s weather made me look back at a blog posting I wrote just over two years ago about the community and institutional response to a heavy snowfall. That work seems…
I was going to write a blog posting on the behavioural background to keeping New Year’s Resolutions, however I have just seen this excellent blog posting from the Cabinet Office…
Building a new psychological contract needs a nuanced understanding of perceptions and motivations of employees. A CIPD paper on leading cultural change in the public sector talks about the need…
The amount of money spent on US Presidential elections in a highly competitive environment often means we see advances in campaign techniques. In the 2000 election it was all about…
Whilst segmentation by traditional demographics tells us a lot it tends to focus on measuring how people behave. This data can be collected widely and all three main parties use…
Having an after work drink has become more difficult in recent weeks. The local theatre with attached bar has been suffering some severe restrictions due to its recent administration. The…
Well done to the Blues on Saturday on winning the Champions League. I had the pleasure of being in the taxi of a Chelsea fan on Saturday afternoon, he had…
Marketers often tell businesses that their existing consumers are their greatest asset. In the public sector you are more likely to hear staff bemoan the fact that ‘residents or patients…